This website covers topics on knowledge management, personal effectiveness, theory of constraints, amongst other topics. Opinions expressed here are strictly those of the owner, Jack Vinson, and those of the commenters.

Leonardo and usability

A familiar refrain: make software companies accountable for mistakes, errors, lost time, and even undecipherable dialog boxes. This exerpt from Leonardo's Laptop by Ben Scheiderman ties together the familiar lost-time studies with the perfection of Leonardo's technique.

A More User-Friendly Direction - Darwin Magazine

When a waiter spilled tomato soup on my pant leg, he apologized, offered to pay for dry cleaning and gave our table free desserts. When an airline delay for mechanical problems exceeds a certain time period, passengers are entitled to free meals or hotels. Software suppliers should be expected to take responsibility for their users, too.

Mathematical knowledge management

Transpersonal psychology and change management