Tom Davenport writes his last article on The Next Big Thing for CIO Magazine. Putting It All Together Again - The New Work Order - CIO Magazine Oct 1,2003. This is his summary of the problems he's identified in this series of articles:
- Knowledge work is hard to measure, so most of us don't bother.
- Although not all knowledge workers are alike, there is no standard classification or segmentation scheme for them.
- There are lots of "productivity tools" for knowledge workers - too many - but they don't connect well with each other.
- The organizational support for knowledge work is similarly fragmented and comes from a variety of IT organizations, human resources, facilities organizations and so forth.
[It figures that I find this after I post about Jim McGee's letter to the editor. ]