After posting the previous entry, I found Carol Kinsey Goman's Five reasons people don't tell what they know from DestinationKM, June 2002. The reasons she lists should sound fairly familiar, but I wanted to get them recorded. This list comes from a survey she did of 200 mid-level managers. See the full article for Goman's expansion on each of these points.
Here are the top five reasons people don't tell what they know:
- People believe that knowledge is power.
- People are insecure about the value of their knowledge.
- People don't trust each other.
- Employees are afraid of negative consequences.
- People work for other people who don't tell what they know.
It's interesting that her motivation for writing this article was the same as the Nancy Dixon article I referenced: individuals are the people who do the knowledge sharing (or hoarding). And it is individuals who need to see the value and make the change.