This website covers topics on knowledge management, personal effectiveness, theory of constraints, amongst other topics. Opinions expressed here are strictly those of the owner, Jack Vinson, and those of the commenters.

IVR is not

Rant on: Argh!  Does anyone actually like voice recognition-based "interactive" voice response (IVR) systems?  They are not interactive, particularly when I know exactly what I want to do and they won't let me until going through multiple levels of their system. 

Traditional IVR are the systems that respond to the caller with instructions for keying through a tree of options.  With the voice recognition systems, most companies have simply replaced the key entry with voice recognition.  If they are going to do that, then they should actually add some intelligence to the systems and let people jump directly through the tree to where they need to go.

TOC on a rail network

Jack interviewed in Chinese