This website covers topics on knowledge management, personal effectiveness, theory of constraints, amongst other topics. Opinions expressed here are strictly those of the owner, Jack Vinson, and those of the commenters.

Training up a knowledge management competency

Jurgens Pieterse writes the Enterprise Design Strategy blog at ITToolbox and has a pair of articles on developing a KM competency: Four steps to develop a knowledge management competency Part 1 and Part 2.  He focuses on the training, communications and knowledge worker rating systems one might need to create:

Knowledge management is a target that seems alluring and yet most companies fail to deploy a knowledge management capability. Knowledge management starts by the people of a company to deal with knowledge in a modern era. A business must foster the means to enable their employees to use information resources efficiently and effectively. A programme is needed on an enterprise scale that will entice people to develop voluntary a knowledge culture through online training.

Part 1 of this pair talks about the training needs in four areas:

  • Theoretical training - that transmits the basic theoretical concepts and ideas of knowledge management
  • Organizational training - that foster personal application of knowledge management concepts
  • Behavioral training - that encourages changes in group behaviour that integrate knowledge management concepts in a social context.
  • Technical training - that enables knowledge management through the help of information technology tools and applications

Part 2 focuses on the communication plan and a "grading and reward system."  I have some concern with the idea of reward systems within knowledge management, but his proposal is more like scientist or technician rating systems that relate to the knowledge worker's overall contribution and skill level, rather than their specific knowledge base contributions.

[I found this pair of entries through my KM feed search. Too bad ITToolbox doesn't offer fulltext feeds.]

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