Just for fun, I am attempting to post while on the rail - Amtrak that is.
It's a familiar refrain, once you get into the business world far enough. The business needs a solution, but the IT team delivers a technology that doesn't match. Or reversing the blame, the business asks for a technology (and IT delivers), but that technology doesn't actually "solve" the problems the business confronts.
Don't confuse technology with business solutions, focusing instead on what users value most - information.
Interesting what they are saying here. I'll have to pay attention to their upcoming case study that suggests other differences between what IT does and what the business needs.