Jakob Nielsen has posted his 10 Best Intranets of 2011. It's an interesting list and all, but he has a sub-topic on knowledge management as it relates to these intranets. This is his opening to the discussion:
If there's anything that has been overused, abused, and hyped beyond the level of cliché, it's "knowledge management."
Yikes. Fortunately, he suggests that the examples are doing a good job via their technology of "managing knowledge." The job of internal knowledge management, in Jakob's take, is to help the employees do something with their knowledge, which is a decent starting point. He sites several functions/tasks where the technology is helping with knowledge management:
- knowledge sharing
- innovation management
- participation rewards
- customized collections
Beyond the first three, I am not so sure they fit under KM, but I suppose in the larger setting the idea of ratings fits with the "social" aspects of KM and enterprise 2.0.