This website covers knowledge management, personal effectiveness, theory of constraints, amongst other topics. Opinions expressed here are strictly those of the owner, Jack Vinson, and those of the commenters.

Intranets enabling knowledge management

Jakob Nielsen has posted his 10 Best Intranets of 2011.  It's an interesting list and all, but he has a sub-topic on knowledge management as it relates to these intranets.  This is his opening to the discussion:

If there's anything that has been overused, abused, and hyped beyond the level of cliché, it's "knowledge management."

Yikes.  Fortunately, he suggests that the examples are doing a good job via their technology of "managing knowledge."  The job of internal knowledge management, in Jakob's take, is to help the employees do something with their knowledge, which is a decent starting point.  He sites several functions/tasks where the technology is helping with knowledge management:

  • knowledge sharing
  • innovation management
  • comments
  • ratings
  • participation rewards
  • customized collections

Beyond the first three, I am not so sure they fit under KM, but I suppose in the larger setting the idea of ratings fits with the "social" aspects of KM and enterprise 2.0.

Living with Complexity

52 books in 52 weeks for 2010 (58 actually)