All tagged IBM

I came across "The knowledge management puzzle: Human and social factors in knowledge management" from the 2001 IBM Systems Journal. The authors use the metaphor of a jigsaw puzzle to motivate their discussion, suggesting that IT is only one of many pieces to the puzzle for knowledge management. And they also acknowledge that there are pieces they may not know that create still other pictures when the pieces come together. They also provide a great set of references for the curious.