I received a number great responses from my last post on KM for small businesses: more than just email. The most important comment I will repeat: whatever you do has to fit with the style of the business. There is no such thing as one-size-fits all knowledge management. Therefore there is no one-size-fits-all technology. And for small businesses, the technology is most likely a smaller element anyway. Much more of what's considered to be knowledge management happens in the conversations and interactions amongst the members of the business.