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Frank Patrick has a piece today on the Otis Redding Theory of Measurement that he got from Fast Company via some Otis lyrics, "I can't do what 10 people tell me to do, so I guess I'll remain the same." Frank's summary: "Too many measures are not only distracting, but are...

Interesting presentation on how law firms can drive profitability. The focus is on an IT audience, suggesting that their projects have to fit one of the five items below. In looking through the linked presentation, I hear strains of theory of constraints. These items are geared towards increasing throughput and decreasing...