Frank Patrick's Focused Performance Weblog What the Customer Wants -- In today's piece Laurent writes... "The most important thing I learned in 15 years could well be the realization that solving someone's problem with code involves listening to that person." This goes for problem solving without code as well. And as...

As long as everything has gone correctly, I am now incorporated in the state of Illinios as "Knowledge Jolt, Inc." I'll be selling consulting services in knowledge management, focusing on the pharmaceutical and chemical industries in order to exploit my formal training in chemical engineering and my history in the pharma industry.

In case you haven't seen this potential tool, Spike Hall mentioned PurpleSlurple as a way to get better URL's in your writing, so that readers need not hunt around long pages to find a specific reference. Another Weblogging (and Knowledge-Making) Tool: Purpleslurple I add PurpleSlurple to the weblogging tools I find...

In an excellent discussion on the CriticalChain Yahoo Group, Larry Leach mentions a point I hadn't put together before. "If you do not have a statistical basis for predicting the project end date, you have no basis at all." Essentially, even with a "unique" project, the elements of the project (the...

Thomas Vander Wal found an interesting article on a prototype e-notebook (not a lab notebook, software to record web-notes): Building a Web Based E-Notebook The Journal of Digital Information has an article on Implementation Challenges Associated with Developing a Web-based E-notebook by Yolanda Jacobs Reimer and Sarah A. Douglas. This Journal...

Denham Grey talks about PKM (personal knowledge management) PKM to me is a paradox - knowledge in my world is socially constructed - it is not about organizing your thoughts, learning to use tools or developing individual competencies - it is about dialog, community and collaboration. He has some interesting comments...

In Jeff Angus' ongoing series on The Seductions (& Giant Sucking Sounds) of Metrics: The Average is Not the Territory, he talks about how it is easy to get distracted by The One Great Number (TOGN). Tip # 44: Don't be fooled. The seduction of a TOGN is understandable. And TOGN...

End-of-year family activities have me checking my aggregated news from a dial-up connection. I suspect I will be posting less frequently than I like until the end of the year.

At an upcoming meeting, there will be talk about how good data management can support ongoing research. IFPAC04 Detailed Program (near the bottom of the page) Knowledge Management and Continuous Improvement Chairs: Ali Afnan, FDA and Chris Watts, FDA Real time or near- real time measurement tools typically generate large volumes...

Lee LeFever has been trying to figure out how to get better recognition for his business via his blog, Common Craft. Case Study: Using a Weblog to Achieve #1 Rankings in Google This is a case study documenting best practices in using a weblog to achieve #1 rankings in Google. Below...

Derek Lowe mentions the amazing trail of names that have ended up at GlaxoSmithKline, and has a suggestion in Naming of Names: Someone should do a family-tree chart of all the mergers and buyouts over the years in the drug industry. Judging from this example, though, I don't think that someone...

Brian Nielsen spoke on "Knowledge Management in the University: Emerging Technologies and Trends at Northwestern" this evening to a very small crowd of KMPro regulars. Nielsen has been at Northwestern for 20+ years, spending the first part of his career in the libraries (Ph.D from UNC). He is now working with...

My home computer meltdown over the last week seems to have stopped. Stop reading here, if you don't care about technology. The source of the meltdown was our attempt to use the multiple users "feature" of Windows XP to allow different setups for my wife and me. Primarily, I wanted to...